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Quality Assurance
Operations Crew Resource Management
Experienced, capable people still make errors when planning or carrying out operations, often because of poor communication or decision making rather than equipment failure. Drawing on the crew resource management approach first adopted in aviation, this course builds the non-technical skills that help high-risk operations reduce human error.
- Discipline
- Quality Assurance
- Level
- Foundation
- Duration
- Flexible length
- Formats
- Classroom, In-house
Every course can be delivered in-house and tailored to your organisation.
Who should attend
Operations personnel, supervisors and team members in high-risk activities who want to strengthen non-technical skills and reduce human error.
What participants will be able to do
- Maintain situational awareness during operations
- Apply structured decision-making
- Communicate clearly within teams
- Recognise stressors that affect human performance
Topics covered
- Situational awareness
- Decision-making
- Team communication
- Teamwork and leadership
- Human performance factors